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Delivery and Returns Policy
1. Introduction
At Happi2u.com, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Jumia on behalf of our sellers. It also sets out when we will not accept returns or issue refunds.
2. Return period and conditions for acceptance of returns
Subject to the rules set out in this Returns and Refunds Policy, sellers on Jumia offer returns for most items within 7 days post delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. This does not affect your legal rights against the seller.
You may return items purchased on Jumia within the returns period, for the reasons listed below:
| Reason for Return | Applicable Product Category |
|---|---|
| I changed my mind | All product categories except:Product categories that cannot be returned for health and hygiene reasons, as further detailed in Section 3 below, include: detergent packs and tablets, drinks, stationery, beverages, drugs, food supplements, underwear, beach & swimwear, makeup, body shop, facial skincare, hygiene, hand, feet, and nail care, fragrances, fabric deodorizer, haircare, health and relaxation, adult, and groceries.EventsTickets and SoftwareProducts with broken seals or missing tags |
| Size is correct but doesn’t fit as expected | Clothing and shoes only |
| Item stopped working well after usage | All product categories except:ClothingSport & fitnessConsumables |
| Item received broken or defective | All product categories |
| Packaging was damaged | All product categories |
| Item received with missing parts or accessories | All product categories |
| Item received used or expired | All product categories except software |
| Item seems to be fake/unauthentic | All product categories |
| Wrong item/colour/size/model | All product categories |
3. Items that cannot be returned
We do not accept returns of certain product categories for health and hygiene reasons. Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item, a damaged or defective item, or a fake or inauthentic item.
We do not accept returns of customized items, items you have damaged after delivery, or used/worn items unless they became damaged or defective after reasonable use.
4. Packaging returns
When returning an item for any reason, you must do so in the exact condition you received it from Jumia, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and can’t get damaged on the way.
5. Refunds
If we accept your return, we aim to refund you the purchase price of the item within the period stated on the return timelines page. For incorrect, defective, or damaged items, you will also be refunded for the delivery costs.
6. Rejected return and refund requests
All items are inspected on return to verify the reasons provided. If your return request is not approved, we will make two re-delivery attempts. If unsuccessful, you must collect the item within 60 days, failing which the item will be forfeited.
7. No exchange
We do not offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.
8. Further information
For further information, please contact support